Learn how to select benefits and how to solve any issues that may arise

The Benefit Enrollment Process

After you com­plete check­out on the Fringe plat­form, you will receive noti­fi­ca­tion in a few places. First, you’ll receive noti­fi­ca­tion direct­ly on the Fringe plat­form. It’ll look a lit­tle some­thing like this:

Completed Enrollment Emails

For most mem­ber­ships and sub­scrip­tions, you can expect a wel­come email from the ven­dor with­in a few days. Many enroll­ments hap­pen with­in an hour while oth­ers may take up to a few days before you receive word of your com­plet­ed enroll­ments. In either case, Fringe will be in touch through email as each of the select­ed ben­e­fits are processed.

As enroll­ments are con­firmed, please take a look at the impor­tant infor­ma­tion with­in each indi­vid­ual email from Fringe that you receive. Many of our emails con­tain codes and instruc­tions on how to redeem your selec­tion. We’ve tried our very best to make every­thing as clear, tai­lored and sim­ple as pos­si­ble for each com­plet­ed enroll­ment email.

Depend­ing on the selec­tions, you may also receive an email direct­ly from the ven­dor (i.e. — Kiwi Co, Eusoh, etc.) around the same time. These details of what to expect in terms of com­mu­ni­ca­tion from the ven­dor will all be explic­it­ly laid out in each enroll­ment email from Fringe Concierge.

For phys­i­cal­ly-deliv­ered sub­scrip­tions, you usu­al­ly receive those to their mail­ing address with­in two weeks. As always, if delays occur or if you’re expe­ri­enc­ing con­fu­sion please don’t hes­i­tate to reach out to us at our Chat at the bot­tom-right of our web­site or at support@​fringe.​us

Issues with your Benefit

My box didn’t come / is damaged or my service isn’t working properly

Our ser­vice providers are held to a high stan­dard, and we want to know they are treat­ing you well! The fastest way to address a prod­uct or ser­vice issue is to both let us know at support@​fringe.​us and con­tact the provider’s cus­tomer ser­vice direct­ly. In most cas­es, we can pro­vide a direct link to the sup­port con­tact page. Once we’re aware of the issue, we’ll do our best to work with you and with our point of con­tact at the provider to resolve the issue and will keep you updat­ed dur­ing the process.

My gift code doesn’t work

If you’re get­ting an error mes­sage when you go to redeem a code ben­e­fit, typ­i­cal­ly the most effi­cient way to get a res­o­lu­tion is to con­tact the code provider direct­ly, as we do not have the vis­i­bil­i­ty that they do into how their codes work. Often it’s a quick fix for them! If you’ve already reached out to the provider and haven’t been able to get a res­o­lu­tion, please let us know and we will do what we can to help. We list any rel­e­vant terms or restric­tions for each ben­e­fit in the descrip­tions on each brand card, so if your issue is relat­ed to one of these restric­tions, unfor­tu­nate­ly we won’t be able to offer a refund on the benefit.

Will my company know my selections?

No one likes a lurk­er and a big broth­er sit­u­a­tion is freaky for every­one. Your com­pa­ny will not receive any indi­ca­tion of your par­tic­u­lar ben­e­fit choic­es. We take our users’ pri­va­cy seriously.While many of our employ­er part­ners ask for data per­tain­ing to their employ­ees’ selec­tions and usage, all data shared with the employ­er is deper­son­al­ized and aggregated.

With the con­fi­dence that your per­son­al data remains per­son­al, we hope you opt to proud­ly social share your selec­tions and brag a bit about how well your employ­er is treat­ing you!



Adding Benefit to your Cart

To add a ben­e­fit to your cart, click the brand card to see the ben­e­fit offer­ings from that ven­dor. If you see a ben­e­fit you want, sim­ply click on the pur­ple ben­e­fit but­ton and that ben­e­fit will instant­ly be added to your cart.

To select mul­ti­ples of the same ben­e­fit, add the ben­e­fit to your cart then open the cart and click on the drop down box next to the ben­e­fit name. If you acci­den­tal­ly select some­thing you don’t want, don’t fret! Hov­er over the ben­e­fit you don’t want and click on the trash can icon at the top right cor­ner of the tile to remove it.

You can also quick­ly add a ben­e­fit to your cart with the pur­ple ​“Add to cart” but­ton in the upper left cor­ner of each brand card. If you haven’t select­ed that ben­e­fit before, we rec­om­mend click­ing on the brand card and read­ing the descrip­tion before adding to your cart.

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