The Benefit Enrollment Process
After you complete checkout on the Fringe platform, you will receive notification in a few places. First, you’ll receive notification directly on the Fringe platform. It’ll look a little something like this:
Completed Enrollment Emails
For most memberships and subscriptions, you can expect a welcome email from the vendor within a few days. Many enrollments happen within an hour while others may take up to a few days before you receive word of your completed enrollments. In either case, Fringe will be in touch through email as each of the selected benefits are processed.
As enrollments are confirmed, please take a look at the important information within each individual email from Fringe that you receive. Many of our emails contain codes and instructions on how to redeem your selection. We’ve tried our very best to make everything as clear, tailored and simple as possible for each completed enrollment email.
Depending on the selections, you may also receive an email directly from the vendor (i.e. — Kiwi Co, Eusoh, etc.) around the same time. These details of what to expect in terms of communication from the vendor will all be explicitly laid out in each enrollment email from Fringe Concierge.
For physically-delivered subscriptions, you usually receive those to their mailing address within two weeks. As always, if delays occur or if you’re experiencing confusion please don’t hesitate to reach out to us at our Chat at the bottom-right of our website or at email@example.com
Issues with your Benefit
My box didn’t come / is damaged or my service isn’t working properly
Our service providers are held to a high standard, and we want to know they are treating you well! The fastest way to address a product or service issue is to both let us know at firstname.lastname@example.org and contact the provider’s customer service directly. In most cases, we can provide a direct link to the support contact page. Once we’re aware of the issue, we’ll do our best to work with you and with our point of contact at the provider to resolve the issue and will keep you updated during the process.
My gift code doesn’t work
If you’re getting an error message when you go to redeem a code benefit, typically the most efficient way to get a resolution is to contact the code provider directly, as we do not have the visibility that they do into how their codes work. Often it’s a quick fix for them! If you’ve already reached out to the provider and haven’t been able to get a resolution, please let us know and we will do what we can to help. We list any relevant terms or restrictions for each benefit in the descriptions on each brand card, so if your issue is related to one of these restrictions, unfortunately we won’t be able to offer a refund on the benefit.
Will my company know my selections?
No one likes a lurker and a big brother situation is freaky for everyone. Your company will not receive any indication of your particular benefit choices. We take our users’ privacy seriously.While many of our employer partners ask for data pertaining to their employees’ selections and usage, all data shared with the employer is depersonalized and aggregated.
With the confidence that your personal data remains personal, we hope you opt to proudly social share your selections and brag a bit about how well your employer is treating you!
Adding Benefit to your Cart
To add a benefit to your cart, click the brand card to see the benefit offerings from that vendor. If you see a benefit you want, simply click on the purple benefit button and that benefit will instantly be added to your cart.
To select multiples of the same benefit, add the benefit to your cart then open the cart and click on the drop down box next to the benefit name. If you accidentally select something you don’t want, don’t fret! Hover over the benefit you don’t want and click on the trash can icon at the top right corner of the tile to remove it.
You can also quickly add a benefit to your cart with the purple “Add to cart” button in the upper left corner of each brand card. If you haven’t selected that benefit before, we recommend clicking on the brand card and reading the description before adding to your cart.