Mahim Mishra is the president and CRO of TalentQuest. TalentQuest provides a talent management and development platform that automates traditional talent processes, leverages behavioral science, generates prescriptive insights and guidance, and allows organizations to shift from a one size fits all solution to an individualized approach to talent management and development.
In addition to being unique in its offerings across the board, TalentQuest boasts a healthy company culture that is certainly bragworthy. We recently caught up with Mahim and he spoke on the importance of employee centricity and creating bonds across your team.
TalentQuest’s Unique System
TalentQuest was founded 50 years ago. There has been a lot of evolution over the years, both in terms of the business model and the working environment.
TalentQuest was founded by two psychologists in 1972. The company specialized in performing behavioral assessments for organizations that were looking for new candidates. At the time, they recorded all of their assessments with pen and paper.
In the mid-1980s, the company started to shift towards software. They created an assessment with 16 parameters to determine competency in potential hires. Then, the company really began to grow around 1985. They invested more and more into their new assessment program and focused on building a team.
From those behavioral assessments, TalentQuest was able to determine what drives an employee. They went on to create “succession planning” to go along with the assessment, and that’s how the company grew its process which sets it apart from its competitors.
Based on the questions from the assessment you can provide talent insights and it can map team strengths and weaknesses. Most companies will do an assessment and tell you where the performance gaps may be, while TalentQuest goes a step further and shows skill gaps and gives advice on how to fill them.
It recommends courses, free materials, and books (they have a library of 250 resources) that you can take to help close those skill gaps. The company follows the life of employees’ development within an organization and even offers consulting. That in and of itself speaks a lot about what is so important to TalentQuest: the employee experience.
Employee Centricity as a Core Value
TalentQuest was always very US-centric, but now they also have an office in India. A lot of the development work for software is done in India and a large portion of their employees are currently located there. That means that their team is separated by over 4,500 miles and works in different time zones.
This could naturally pose a problem within the company culture. As the world moves more and more toward the remote work business model, it begs the question: How to create bragworthy culture when your team is scattered across the globe?
The answer? Always put your employees first.
Having employee centricity as a value is crucial for TalentQuest. Higher-ups within the organization travel to India multiple times a year to connect with their employees. They even go so far as to put their employees above profits. Team members actually feel that they have a stake in the company.
When people feel happy at their job they will be more productive. TalentQuest takes this idea very seriously — they give their employees an annual survey on how they feel at work. They take a good hard look at the results and are always working on improving satisfaction metrics and scores.
They do other things like celebrating wins, big or small. They have an Employee Appreciation Week, team events, awards, and celebrations like Anvil Day in India. From a cultural perspective, TalentQuest does much to promote employee satisfaction. Most of all, they make them feel valued and fulfilled at work.
Creating a Bond Makes a Difference
Most organizations have a headquarters where the culture lives. It’s where you find all of the perks, benefits, and relationships necessary for a sense of belonging. For companies like these, it’s only natural that remote workers feel like outsiders. Things couldn’t work more differently at TalentQuest. The company has gone to great lengths to make sure that they are intentional about connecting folks around the world.
Covid has given people the flexibility to work from anywhere and to work different hours, which means there is a lot of choice on the job market. You can stand out and attract talent by focusing on the bond that you create with your people. It’s not always the paycheck that binds you — company culture goes way beyond that. You need to have a shared vision of where you’re going together.
Focus on getting employees to meet together and connect. This can be in the form of in-person meet-ups, company-wide celebrations, and even remote after-work bonding sessions. That’s how they will come together and realize the shared vision of where the entire company is going. If you’re in a leadership position in your own organization, consider traveling to meet your team where they are. Allow the relationship between employer and employee to be more personal so that you can share that vision and mission together.
Finding ways to bond over that vision and mission is perhaps most important when building a healthy and fulfilling company culture. Focus on building and solidifying those working relationships so that your people feel like they’ve made a home for themselves.
When you can do that, you’re one step closer to creating a culture that everyone will benefit from. Remember: when your culture is bragworthy and your employees feel appreciated, everyone wins.
Check Out the Full Episode
Interested in learning more about how building an employee-centric workplace culture? Check out the episode of The BragWorthy Culture podcast on Apple or Spotify. On this episode of the BragWorthy Culture Podcast, Jordan Peace talks with Mahim Mishra, President and CRO at TalentQuest. Mahim discusses the importance of employee centricity (not just having it as a logo on a wall), how TalentQuest dealt with Covid (no layoffs, no pay cuts), and why employees need to bond together, even though remote working is becoming more popular (it’s one of the best ways to get everyone on the same page about vision).
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